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User Manual

Warranty and Repairs

Warranty

AULTA offers a two (2) year limited warranty from the date of purchase on all watches. AULTA guarantees that your timepiece will be free of material and workmanship defects. The watch movement, hands and dial are the only components covered under the warranty.

In the event of a qualifying defect or malfunction during this two (2) year period, the watch will be repaired or replaced by AULTA, free of repair charges, if the timepiece proves to be defective in material or workmanship under normal use, as determined by AULTA.

This limited warranty does not cover batteries, straps, plating, scratches or any damages arising from normal wear or misuse, or from any alteration, service or repair performed by any party other than an AULTA authorized service center. Damage due to use in saunas, hot tubs or excessively hot water is not covered by warranty.

Watches that fall outside of our limited warranty policy will be charged based on the necessary repair as noted in the “repair costs outside of our limited warranty” section below.

Please Note Concerning Water Damage:

  • All AULTA watch models feature a screw-down crown; this component helps prevent moisture infiltration. Always be certain that your crown is completely screwed down before entering any environment or before undertaking any activities where moisture is present. Never unscrew your crown while in any environment where moisture is present.
  • Watches that have water damage due to the crown being pulled out or unscrewed will not be covered under our limited warranty.
  • Leather is not a water resistant material. Straps that are damaged by water are not covered under our limited warranty.

How to Submit a Repair Request

To initiate a repair of your AULTA watch, please first send a repair request email with a brief explanation of the issue to: support@aultasurf.com. We will respond with return shipping instructions and a return authorization (RA#) number. Watches sent back to us without a return authorization number (RA#) will not receive service. The return authorization number must be clearly marked on the outside of the package.

Repair Costs Outside of Our Limited Warranty

All out-of-warranty repairs will be subject to a repair cost. A repair estimate will be provided before services are rendered. Basic repair / replacement charges are noted below as applicable by specific watch model:

  • Mineral crystal$30
  • Sapphire crystal$60
  • Crown$30
  • Hands$30
  • Strap (leather, nylon, canvas, PU)$15–$20
  • Bracelet (stainless steel)$30
  • Quartz movement$40
  • Automatic movement$80

Battery Replacement

We offer battery replacement at $20.00 + shipping to and from AULTA for customers within the USA. A local watch repair shop will usually charge around $15.00. We recommend taking your watch to a credible jeweler or watch repair shop for your battery replacement.

Shipping Expense for Repairs

Return shipping charges for repairs deemed “In warranty” by AULTA will be paid by AULTA. Return shipping charges for repairs deemed “Out of warranty” is the responsibility of the customer and will be added to the repair invoice for payment before shipping noting the following standard rates:

  • US $5.00 (by USPS Standard Mail)
  • Canada $20.00 (by USPS First Class International Mail)

Please note: AULTA is not responsible for any lost or stolen items during transit. AULTA strongly recommends that you insure your parcel and adequately protect the watch during shipment. AULTA is not responsible for Duties & Taxes (in & out) on Canada returns to the USA.

How Long Will It Take To Service Or Repair My Watch?

Please allow 2–3 weeks from the date we receive the package. Repairs can take longer pending parts availability. Please allow 2–10 + days for return shipping transit time depending upon the region and method of delivery.

Return/Exchange Policy

Return Policy

AULTA accepts returns of unworn watches only for up to 30 days from purchase for a full refund or exchange. Proof of purchase is required for reimbursement of the full purchase price. In all cases, refunds will be made in the form of the original payment.

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned watch. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days. Please allow up to 5–10 business days to receive the refund, as applicable, depending upon your financial institution.

Exchanges (If Applicable)

AULTA only replaces watches if they are defective or damaged.

Please Note: AULTA will not accept responsibility for returns/exchanges lost or stolen in transit to our Return Center. AULTA strongly recommends that you insure your parcel and use a shipment tracking service. All return shipping costs are the responsibility of the customer. The returned product must be returned unused and in original condition with original packaging on no signs or wear.

If we see the signs of wear, a $20 USD restocking fee will be deducted from the return amount.

How To Submit A Return Or Exchange Request

To initiate a repair of your AULTA watch, please first send a return / exchange email request with a brief explanation of your request to: support@aultasurf.com. We will respond with return shipping instructions and a return authorization number (RA#). No returns will be accepted without a return authorization number (RA#). The return authorization number must be clearly marked on the outside of the package. The product is subject to final inspection before your refund is processed.

Shipping Policy

AULTA offers flat rate shipping to the US and Canada per the schedule below. At this time we do not ship internationally except for Canada.

AULTA offers free USPS shipping on all orders $75 and over to the contiguous 48 states, Hawaii, Alaska, and Puerto Rico.

US Contiguous 48 states shipments
  • UPS First Class Mail (for orders less than $75): $5 – Estimated transit time is 4-7 business days
  • UPS Ground: $10 – Estimated transit time is 3-6 business days
  • UPS 2 Day Air: $20 – Estimated transit time is 2 business days
  • UPS Next Day Air: $40 – Estimated transit time is 1 business day

Please note that the transit time estimates above excludes delivery or transit time on Saturday and Sunday or any national holidays. Please allow 1-3 business days for processing of all Ground orders. An email with the tracking number will be sent to you once your has been shipped.
UPS does not deliver to PO boxes. If you choose delivery to a PO box, the order will be shipped via USPS Mail.

Hawaii, Alaska and Puerto Rico shipments
  • All orders to Hawaii, Alaska and Puerto Rico are shipped via USPS.
  • USPS Priority Mail: $10 – Estimated transit time is 3-6 business days
  • USPS Priority Mail Express: $30 – Estimated transit time is 2-3 business days
APO/FPO shipments
  • USPS APO/FPO Mail: $10 – Estimated transit time varies depending on location.
  • Payment of any duties and taxes is the sole responsibility of the recipient and these fees may be collected at the time of delivery.
Canada shipments
  • USPS International Mail: $20 – Estimated transit time varies depending on location.
  • Carrier service is subject to change without notification. Payment of any duties and taxes is the sole responsibility of the recipient and these fees may be collected at the time of delivery.